Collection 8942: Sales Management in Microsoft Dynamics CRM Live

This tutorial examines the processes and functionality used by sales managers and sales representatives. Courses explore the sales concepts in greater detail including lead and opportunity management, automating the sales process using workflow rules, and key reporting and analysis features in Microsoft Dynamics CRM. After completing this course, students should understand: - Sales process functionality, from entering leads, through conversion of leads to accounts, contacts, and opportunities - Automating sales processes using workflows - Key reporting and analysis features in Microsoft Dynamics CRM  This training is targeted toward sales representatives, administrators, office managers, CEO’s, and consultants who need to understand Microsoft Dynamics CRM sales process functionality.

Source: http://learning.microsoft.com:80/Manager/ResourceDetails.aspx?resourceId=a1463283-cb1b-11dc-95ff-0800200c9a66&clang=en-US&brand=Learning